FAQ

These answers summarize common order, shipping, return, and support questions for Alani Nu customers.

Where Do You Ship?

Orders ship from the United States and are delivered to addresses within the United States.

How Long Does Delivery Take?

Orders normally process in 1-3 business days after payment is confirmed. Standard U.S. delivery usually takes 3-7 business days after processing.

Can I Return An Item?

Eligible items may be returned within 30 days from delivery if they meet the condition requirements in our Return & Refund Policy.

How Can I Contact Customer Service?

Email service@ninus.shop. Our usual customer service hours are Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.